Refund policy

NO REFUND POLICY

Please review your order details carefully before completing your purchase. Because each item is custom-made, we do not allow returns, refunds or exchanges. However, if an item is defective or we have made an error on the order, we will gladly replace the item. Claims for damage or errors must be reported within 48 hours of delivery. We will provide a replacement or, at our discretion, a refund in cases of damage or defect. Photo proof of the damage or defect will be required. 

Spelling errors or design choices made by the customer during the ordering process are the responsibility of the customer, and we do not offer refunds or free replacement in these cases.

ALL SALES ARE FINAL. No exceptions will be made outside of the above conditions. We are not responsible for lost, damaged or stolen packages once they have been shipped. 

Please contact us with any questions or concerns about your purchase before completing the transaction.

By purchasing a customized tumbler, you agree to this no-refund and no-return policy.